Frequently Asked Questions

All walking pads include a 12-month manufacturer’s warranty covering faults in materials or workmanship under normal use. The warranty does not cover misuse, modifications, accidents, or normal wear-and-tear items like belts and rollers.

Simply email us with your order number, details of the issue, and photos or video if possible. We’ll respond within 48 hours and advise whether repair, replacement, or parts will be provided.

No major assembly is needed. Our walking pads come fully built — just unbox, unfold (if foldable), plug in, and you’re ready to start walking.

Most of our walking pads are designed to support users up to 100–120kg, depending on the model. Please check the product specifications for exact limits.

Yes. Walking pads are compact and designed to fit under most standing desks, making them perfect for combining light exercise with work.

Yes. We provide free standard delivery across the Republic of Ireland for all walking pad orders (mainland addresses). Remote or island addresses, Northern Ireland, and certain special locations may have an additional charge, which will always be shown at checkout. You’ll receive a tracking email once your order ships.

We offer 48-hour delivery on eligible orders. Orders placed before 2:00 PM Monday–Friday are usually dispatched the same day and delivered within 48 hours. Orders placed after the cut-off or on weekends/bank holidays are dispatched the next working day, with delivery following within 48 hours. Please note: remote addresses, severe weather, or courier issues can occasionally cause delay